1. Introduction

Taraa (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and use our services.

By accessing or using our Site and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We may collect and process the following types of information about you:

2.1 Personal Information

• Identity Information: such as your name, date of birth, and gender.
• Contact Information: such as your email address, phone number, and postal address.
• Account Information: such as your username, password, and other details related to your account.

2.2 Payment Information

• Details of the payment methods you use to make purchases on our Site, including credit/debit card numbers and billing information. We do not store full payment card details; payment processing is handled by third-party providers.

2.3 Transaction Information

• Information about the products you purchase, order details, and any communications you have with us regarding your transactions.

2.4 Technical Information

• Log Data: such as your IP address, browser type, device type, operating system, and other technical details about your use of the Site.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior on our Site. For more details, please see our Cookie Policy.

2.5 Usage Information

• Information about how you use our Site, including the pages you visit, the time spent on the Site, and other analytical data.

2.6 Marketing and Communications Information

• Your preferences for receiving marketing communications from us and your communication preferences.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• To process your orders and deliver the products you purchase.
• To manage your account and provide customer support.
• To improve our Site, services, and user experience.

3.2 Communication

• To communicate with you regarding your orders, account, or any inquiries you make.
• To send you updates, newsletters, and promotional offers if you have opted in to receive such communications.

3.3 Personalization

• To personalize your experience on our Site, including showing you products and offers that may be of interest to you.

3.4 Security

• To protect the security and integrity of our Site and services.
• To detect, prevent, and respond to fraud, illegal activities, or violations of our Terms and Conditions.

3.5 Legal Compliance

• To comply with applicable laws, regulations, and legal obligations.

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

4.1 Service Providers

• We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery services, and customer support. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

4.2 Business Transfers

• In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owners as part of the transaction.

4.3 Legal Obligations

• We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

4.4 Protection of Rights

• We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

5.1 Access and Correction

• You have the right to access the personal information we hold about you and request corrections to any inaccurate or incomplete information.

5.2 Data Portability

• You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.3 Erasure

• You have the right to request that we delete your personal information, subject to certain legal exceptions.

5.4 Objection and Restriction

• You have the right to object to or request the restriction of the processing of your personal information under certain circumstances.

5.5 Withdrawal of Consent

• If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in Section 9.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When we no longer need to retain your information, we will securely delete or anonymize it.

8. International Transfers

Your personal information may be transferred to and processed in countries outside the UK or the European Economic Area (EEA) that may not have the same level of data protection laws as your country of residence. When we transfer your information internationally, we will take appropriate steps to ensure that it is protected in accordance with this Privacy Policy, including using standard contractual clauses approved by the European Commission.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: https://taraa.co.uk/contact-us/

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Site with a new effective date. Your continued use of our services after the effective date constitutes your acceptance of the updated Privacy Policy.