1. Introduction

Welcome to Taraa. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using Taraa’s website (the “Site”) and services, you agree to comply with these Terms. If you do not agree to these Terms, you should not use our services.

2. Eligibility

To use Taraa’s services, you must be at least 18 years old and have the legal capacity to enter into a binding contract. By using our services, you represent that you meet these eligibility requirements.

3. Registration and Account

3.1 Account Creation  

To place orders on Taraa, you must create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to accept responsibility for all activities that occur under your account.

3.2 Account Information  

You must provide accurate and complete information during the registration process and update your information as necessary to keep it accurate and complete. Taraa reserves the right to suspend or terminate your account if any information provided is found to be inaccurate or misleading.

4. Orders and Payment

4.1 Placing an Order

To place an order, select the products you wish to purchase and add them to your cart. Once you have completed your selection, proceed to checkout and follow the prompts to complete your order.

4.2 Pricing 

All prices on the Site are listed in GBP (£) and include VAT where applicable. Prices are subject to change without notice, but you will be charged the price listed at the time of placing your order.

4.3 Payment

Taraa accepts various payment methods, including credit/debit cards and digital wallets. Payment must be made at the time of order. By providing your payment information, you authorize Taraa to charge the total amount of your order to your selected payment method.

4.4 Order Acceptance 

Taraa reserves the right to refuse or cancel any order at any time, including orders that may violate these Terms or where products are out of stock.

5. Delivery

5.1 Delivery Areas

Taraa delivers to specific areas within the UK. Delivery availability may vary depending on your location.

5.2 Delivery Times

Delivery times are estimated and provided at the time of checkout. While Taraa strives to deliver within the specified timeframe, we do not guarantee delivery times and are not responsible for delays caused by events outside our control.

5.3 Delivery Charges

Delivery charges may apply depending on your order total and location. These charges will be displayed at checkout before you confirm your order.

5.4 Receipt of Goods

It is your responsibility to ensure that someone is available to receive your order at the delivery address. If no one is available, Taraa may attempt to redeliver or leave the order at a secure location, subject to your approval.

6. Product Availability and Substitutions

6.1 Availability

All products are subject to availability. Taraa reserves the right to limit the quantity of any product you may order.

6.2 Substitutions  

In the event that a product you have ordered is unavailable, Taraa may substitute the item with a similar product of equal or greater value. You will be notified of any substitutions before delivery and have the option to accept or reject them.

7. Returns and Refunds

7.1 Return Policy 

If you are not satisfied with any product, you may request a return within 14 days of delivery. To initiate a return, contact our customer service team. Perishable items, such as fresh food, cannot be returned unless they are damaged or defective.

7.2 Refunds

Refunds will be processed within 7 business days after the returned product is received and inspected. Refunds will be issued to the original payment method used at the time of purchase.

8. Promotions and Discounts

8.1 Promotional Codes 

Taraa may offer promotional codes or discounts from time to time. These codes are subject to specific terms and conditions, including expiration dates and usage limits.

8.2 Misuse of Promotions

Promotional codes and discounts are non-transferable and cannot be exchanged for cash. Taraa reserves the right to cancel any order that violates the terms of the promotion or appears to be fraudulent.

9. User Conduct

9.1 Prohibited Activities

You agree not to use the Site for any unlawful purpose or in a way that violates these Terms. Prohibited activities include, but are not limited to:

• Hacking or attempting to gain unauthorized access to the Site or its systems.
• Posting or transmitting harmful, offensive, or misleading content.
• Engaging in any activity that disrupts the Site or interferes with other users’ access. 

9.2 User Content 

Any content you submit to the Site, including reviews and feedback, must be accurate and not infringe on the rights of others. Taraa reserves the right to remove any content that violates these Terms or is deemed inappropriate.

10. Intellectual Property

All content on the Site, including text, images, logos, and designs, is the intellectual property of Taraa or its licensors and is protected by UK and international copyright laws. You may not use, reproduce, or distribute any content without prior written permission from Taraa.

11. Limitation of Liability

To the fullest extent permitted by law, Taraa shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the Site or services. This includes, but is not limited to, loss of profits, data, or goodwill.

12. Indemnification

You agree to indemnify and hold Taraa harmless from any claims, damages, losses, or expenses arising out of or in connection with your use of the Site or violation of these Terms.

13. Modifications to Terms

Taraa reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review these Terms periodically. Your continued use of the Site after any changes constitutes your acceptance of the modified Terms.

14. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of England and Wales.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at: https://taraa.co.uk/contact-us/